Web design Durham
Web design for Durham businesses that need more than a pretty website. We build websites, shops and booking systems, then help you attract, capture and follow up leads. Published prices start at £1,295, with ongoing support available after launch.
From £1,295
Published website build price
£59 a month
Required Website Care
£169 a month
AI Receptionist
£449 a month
Google Ads management
Your Durham business can do excellent work and still lose enquiries before you speak to anyone. A slow website, weak Google listing or missed evening call sends people elsewhere. This matters in the compact city centre, where customers can compare several similar businesses within minutes.
The wider county brings a different challenge. Rural customers may search from miles away, while tourism, hospitality, trades, professional services and independent shops all compete for attention. We build the website and the working system around it, so you are found, contacted and remembered.
The problem
Businesses around Durham city centre can appear side by side in search results. A basic website gives customers little reason to choose you, especially when several providers offer similar services.
Build service pages with clear reasons to choose you
County Durham covers a wide area. If an enquiry arrives without a postcode, job type or access details, you may waste time travelling before discovering it is unsuitable.
Add practical questions to your quote forms
Tradespeople, clinics and hospitality teams cannot stop working every time the phone rings. Missed calls often become lost work because the caller contacts the next business.
Answer missed calls with an AI receptionist
What you get
Every client also takes Website Care at £59 a month. Everything else is modular.
Your evenings, priced up
Posting yourself feels free. It is not, because every hour on Instagram is an hour you cannot charge out.
Roughly
of billable time spent posting every month
Automate the postingThat is also around hours a year. Typical UK trade figures; adjust the sliders to your own.
Pricing
Every client also takes Website Care at £59 a month. Everything else is modular, so you only pay for what you actually need.
£1,295
A credible presence that turns visitors into enquiries.
Best for: Sole traders and small teams who need to look established and get the phone ringing.
£1,995
For businesses losing work to missed calls.
Best for: Established businesses that cannot answer the phone while they are on a job.
Everything in Essentials, plus:
£2,495
For businesses ready to buy leads through Google.
Best for: Businesses that want to turn ad spend into booked work, with the tracking to prove it.
Everything in Complete, plus:
Hosting, SSL, daily backups, security monitoring, software updates, uptime monitoring, up to 30 minutes of content changes each month and email support.
All prices exclude VAT.
Monthly
Website Care is required for every client. Add anything else when you need it, and drop it when you do not.
£59 a month
Hosting, SSL, daily backups, security monitoring, software updates, uptime monitoring, up to 30 minutes of content changes each month and email support.
£169 a month
Answers every call 24/7 in your business name, takes the job details, qualifies the caller and texts you immediately.
A human receptionist costs £24,000 to £28,000 a year. A live answering service runs £200 to £450 a month.
Price on application
Answers visitor questions on your site around the clock, using only what it has been taught about your business, and captures the enquiry before they leave.
Most visitors will not ring and will not fill in a form. They ask one question, get no answer, and leave.
£449 a month
Campaign management, bid and budget optimisation, ad copy testing, negative keyword management, landing page optimisation and a monthly reporting call.
Your ad spend goes direct to Google and is never marked up. Minimum recommended spend is £400 a month.
£249 a month
Two optimised pages or articles a month, local SEO, Google Business Profile posts, citation building, rank tracking and monthly reporting.
£99 a month
Plans, writes and posts your social media to Facebook and Instagram. You approve a month of content in one sitting.
£49 a month
A marketing plan built around your business, broken into weekly tasks, so you always know the next thing to do.
£75 a month
An additional 2 hours a month for changes, new pages and seasonal updates.
Bundles
The same modules, priced lower when taken together.
£199 a month
Saves £29
£595 a month
Saves £82
£795 a month
Saves £141
No Upfront Option
No setup fee. A template site built for your trade, with hosting, care and the AI receptionist included. For businesses who want to start now without the upfront cost.
Start with no upfront costQuote request
Two minutes of questions and we will send back a real number, not a range. Website packages start at £1,295, ecommerce from £2,495, and there is a no upfront option at £199 a month.
The result
Visitors can explain what they need, where they are and when they need it. You spend less time asking basic questions and more time deciding which work to quote.
Your website and Google profile tell the same clear story. Customers see your services, areas, opening times and recent proof before they decide whether to call.
The AI receptionist collects caller details while you are driving, serving customers or working. You receive a text with the useful information needed for a prompt callback.
01
Your website should do more than list your services and phone number. It should explain what you do, show useful proof and collect the details needed to price the work. We build the website as the centre of your sales and marketing system.
You deal with the same person throughout, over video call and email. We are based in Newcastle upon Tyne and work across County Durham and the UK. Remote delivery keeps travel costs out of the price, without passing the work between departments. Start with a proper plan for your website design Durham project.
02
People search for help in different ways around Durham. A student may need a repair near the city centre. A family may search for a service in Chester-le-Street or Bishop Auckland. A visitor may look for somewhere to stay near the cathedral and surrounding attractions.
We improve your local search presence in plain, practical steps. This includes your Google Business Profile, service areas, location details and useful website pages. The aim is to help the right people find and trust you, whether they are in Durham city or the rural county.
More detail
Open the parts you care about. Everything here is on the page, just tidied away.
A vague contact box creates more work for you. It makes customers repeat basic details, and it gives you no clear way to judge urgency. We build forms around the jobs your business actually accepts, so each enquiry arrives with useful information.
A Durham roofer may need the property postcode, roof type and photos. A holiday operator may need dates and guest numbers. A professional firm may need the service required and preferred call time. Give us your real process and we will shape the form around it.
In a city with many independent businesses and a broad rural catchment, people often compare several providers before calling. Reviews can settle that choice. A full Google profile with recent, specific feedback gives customers more confidence than a page of general claims.
We help you ask at the right moment, after a completed job or positive appointment. The process can request useful detail about the service, location and result. That gives future customers proof that feels relevant, while giving you a simple routine to repeat.
You cannot answer every call while driving between jobs, serving customers or working on site. The AI receptionist answers in your business name, day and night. It takes the caller's details, checks what they need and sorts urgent calls from routine enquiries.
It then texts you the information straight away. You can call back with context instead of starting from scratch. The service costs £169 a month, or £199 a month with Website Care. It is especially useful for trades, clinics, accommodation and businesses with evening enquiries.
Google Ads can put your business in front of people ready to act. It works best when the advert, landing page, phone call and enquiry form are connected. We manage that chain, rather than sending paid visitors to a page that cannot convert them.
Management costs £449 a month. Your advertising budget goes directly to Google, with no mark-up from us. We track calls, forms and useful job details, so you can see which campaigns produced real opportunities instead of only seeing clicks.
A new website needs useful reasons for people to return and contact you. SEO and Content costs £249 a month and includes two optimised pages or articles each month. We also update your Google Business Profile, build local directory mentions and track your positions.
This helps you cover seasonal demand without writing everything yourself. A Durham accommodation business may need summer and event content. A heating company may need winter advice. An independent retailer may need pages built around gifts, products or local buying occasions.
Essentials costs £1,295 for a credible presence that turns visitors into enquiries. Complete costs £1,995 for businesses losing work to missed calls. Growth costs £2,495 for businesses ready to buy leads through Google. Every website client needs Website Care at £59 a month for hosting, security and support.
We also build online shops, direct booking websites, appointment booking websites and custom software. Ecommerce Launch starts at £2,495. Direct Booking starts at £2,495. Appointment Booking costs £1,495 to £1,995. If you want to start without the upfront build cost, choose £199 a month on a 24 month term.
The honest comparison
It is a fair question, and it deserves a straight answer rather than a sales pitch.
If you simply need a basic online presence, a low-cost website builder may be enough. Somewhere to point people who already know your name. If that is genuinely all you need, do that and spend the money elsewhere. We would rather tell you that than take a fee for something you will not use.
Our websites are designed for established businesses that want Google traffic to turn into calls, enquiries and customers. Copy, tracking, conversion setup and ongoing management are built in. That is a different product solving a different problem, and it is priced accordingly.
A £199 builder site
Fine for a basic presence. Not built to win work.
A Look North website
Built so search traffic becomes booked jobs.
Who writes the words
A £199 builder site
You do, usually at 11pm, into a blank box.
A Look North website
We do. Copywriting for every page is included, written around the jobs you actually want.
Whether it shows up on Google
A £199 builder site
It will rank for your business name. Not much else.
A Look North website
A page for every service and every town you cover, structured so each one can rank.
What happens to an enquiry
A £199 builder site
A contact form emails you. If you miss it, you miss it.
A Look North website
Quote forms written for your trade, instant SMS and email alerts, and every enquiry stored so none are lost.
When the phone rings and you are on a job
A £199 builder site
It goes to voicemail. Most callers hang up and ring the next business.
A Look North website
Our AI receptionist answers 24/7 in your business name, takes the details and texts you straight away.
Knowing what is working
A £199 builder site
A visitor counter, if that.
A Look North website
Call tracking, conversion tracking and call attribution, so you know which clicks became real jobs.
Getting reviews
A £199 builder site
You remember to ask, sometimes.
A Look North website
Review generation set up so a request goes out after every job, with the results shown on your site.
What happens after launch
A £199 builder site
Nothing. It sits there until you cancel the subscription.
A Look North website
The Marketing Coach gives you a plan broken into weekly jobs, so the site keeps earning its keep.
Who owns it
A £199 builder site
The platform. Stop paying and it disappears.
A Look North website
You do. The code, the domain, the hosting account and the content are yours.
Speed on a phone
A £199 builder site
Template bloat, often slow, which costs you rankings and visitors.
A Look North website
Built mobile first, because that is where almost every local search happens.
When something breaks
A £199 builder site
A help centre article and a support queue.
A Look North website
Website Care at £59 a month: monitoring, backups, updates, and a person who answers.
If the upfront cost is the blocker rather than the quality, we do a no upfront option at £199 a month on a 24 month term. That is not a builder subscription. It is a real site built for your trade, with hosting, Website Care and the AI receptionist included, live in 5 working days. The difference between that and a £199 builder site is the difference between renting a van and renting a parking space.
What the difference buys
Not features. The things that change how much work comes in.
A missed call is a customer ringing your competitor. The AI receptionist picks up 24/7, qualifies the job and texts you. Most trades win back more than the cost of the whole website in the first few months.
One page cannot rank for eight services across twelve towns. We build a page for each, so you show up for the specific job someone is searching for right now.
Not "how much for a bathroom?" but property type, scale, access, timing and photos. You quote accurately, first, without a site visit.
A review request after every job. In a year you have the review count competitors cannot catch up with, and reviews are the last thing a customer checks before calling.
Copywriting for every page is included. No blank boxes, no writing your own service descriptions at 11pm, no page that sounds like everyone else.
Call tracking and conversion tracking show which clicks turned into jobs. You stop guessing which half of the marketing worked.
The Marketing Coach turns a strategy into weekly jobs small enough to actually finish. That is why our sites are still growing a year later.
Code, domain, hosting, content and your Google Business Profile. Nothing switches off if you leave, because nothing was rented to you.
If a basic presence is all you need, a builder is the sensible choice and we will say so. If you want the phone to ring more often, that is what we build. Get a fixed price.
FAQ
Straight answers on price, timescales, search and who owns what.
Where we work
We work with Durham businesses remotely, which is why the price is what it is. These are the areas we build local pages for most often.
Nearby
One team, the same fixed prices, wherever you are. Every city page is written for how local businesses there win work.
References
The tools and bodies referred to on this page, plus where to go next on ours.
External sites open in a new tab. We link to primary sources and accreditation bodies only.
Also built for
We work UK-wide. Each city has its own page, written for how businesses there actually compete on search.
Looking for a different sector? See all sectors we build for, or tell us your trade and we will quote for it.
Next step
Tell us what you do and which parts of Durham you serve. We will send back a real number with a scope attached, not a range.
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